Home / BIMA Services / IT Support / Managed Services
IT Support / Managed Services

IT Support / Managed Services

IT Support is a fundamental element of any IT Service offering , and BT has a dedicated team of qualified engineers that support the core elements of your network. BT meets the support requirements through quick effective response, remotely or onsite, thereby ensuring that uptime is maximized, issues are addressed quickly and efficiently and that there is the minimum of disruption to your staff's productivity.

BT Managed Support Services is designed to establish a single point of accountability and a simplified contract structure for multivendor hardware and software support throughout your data centers.

  • Streamlines operations and helps reduce downtime through proactve guidance and advice
  • Alleviates the management burden on IT, freeing resources for more strategic tasks
  • Helps to improve reliability, efficiency and reduce costs

Common managed services include but are not limited to:

  • Applications
  • Databases
  • Backup
  • Data Recovery
  • Storage
  • Security
  • 24/7/365 Monitoring
  • Network Management
  • User Management
  • Data Management
  • Management Information Systems
  • Systems Management
  • Software - Production Support and maintenance
  • Communication Services
    • Internet (provided by an Internet service provider)
    • Email (provided by an Email service provider)
    • Telephone (typically provided by a telephone company)
    • TelePresence (provided by a TelePresence Managed Service Provider)
    • Videoconferencing (provided by a Video Conference Managed Service Provider or by a Video Managed Service Provider)
    • Voice over Internet Protocol (Provided by a VoIP service provider)
  • Media
  • Supply Chain Management Services

By outsourcing support with BT, our clients also benefit from:

  • A total control of the monthly cost of maintaining an IT infrastructure (no fluctuating costs)
  • Economies of Scale - access to a large IT resource for a  fraction of the cost
  • Economies of Skill - access to IT knowledge across a variety of disciplines for a fraction of the cost
  • Dependable stable Infrastructure
  • Industry compliance
  • A greater Return on Investment and Lower Total Cost of Ownership


Managed Services

BT provides the majority of IT support through a Managed Services solution. Managed Services is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. To provide a complete offering to its customers Adeste can provide the following services within its Managed Services Offering (the elements included can be refined in line with your current infrastructure and requirements):

  • Full network support - Mon-Fri, 8:00 am – 6:00 pm
  • Extended hours support  - Mon-Fri, 9:00 am-6:00 pm or 24/7 Call Center support available
  • Proactive and Reactive Monitoring
  • Response time objectives
  • Monthly Services reports – Network Health and how Adeste is performing
  • Hosting
  • Network malware protection - antivirus, antispam and spyware
  • Security analysis and reporting
  • Tiered backup strategies
  • Monthly service reports
  • Strategic Consultancy Services
  • Dedicated technical contacts
  • Account management
  • Asset management

Technology Suppot

BT Information Technology department has extensive knowledge of business, competition, and current technology trends. They make recommendations based on their experience and on our customers’ business needs and budgets. In essence, they take care of the technological facets of your organization.

An intrinsic part of the BT Managed Services offering is to utilize the vast experience of our IT teams to provide a dedicated vitrual IT professional without the full time salary! A seasoned IT professional will guide you through the often complicated world of IT decision making, utilizing the full breadth of the internal teams and partnerships to ensure that the right information is provided at the right time, in straight-forward, justified manner.

BT Managed Support Services is designed to establish a single point of accountability and a simplified contract structure for multivendor hardware and software support throughout your data centers.

  • Streamlines operations and helps reduce downtime through proactve guidance and advice
  • Alleviates the management burden on IT, freeing resources for more strategic tasks
  • Helps to improve reliability, efficiency and reduce costs.

 

Last Update: January 07, 2014

Records 1 to 1 of 1
advertise